果冻传媒

Introduction

Access to your university IT account is controlled using your login credentials (such as username, password and verification codes).

Your account may be compromised if an unauthorised person gains access to this information and is able to use the account as if they were you.

This can happen to anyone if your login details are exposed, stolen, guessed, or obtained through methods such as phishing or social engineering.

Who is this article for?

This article is helpful for all 果冻传媒 staff and students.

Need more help?

You can find out more about IDG's services and support by using , to access IDG's Knowledge Base.

If you need help or support with this or any other change, please contact us by visiting , or by phoning +44 (0) 2476 573737 or ext. 73737 (internally).

The ServiceDesk is available 24 hours a day, 7 days a week.

Last revised: 14/10/26

If our university security systems detect a potential security risk or the possible exposure of your login credentials, we'll take precautionary action to prevent unauthorised use, to protect your account, your personal data and university systems.

Accounts identified in this process will be disabled immediately, without exception.

The number of accounts affected will depend on the incident and information available. If many accounts need to be reset, we may send you a warning about the account reset directly via email or post it on the IDG website: Information and Digital Group at 果冻传媒.

The reset process can take from several hours to one working day, depending on the number of accounts involved, so please allow a minimum of 2 hours before contacting the Service Desk.

Remember that if your account is disabled, you will not be able to access online services, so please contact your line manager, supervisor or departmental administrator - they will need to know if you are unable to use your account - and they will have access to this guidance. You can also telephone +44 (0)24 7657 3737 (available 24/7) for service desk support.

Once your account has been re-enabled, you will need to reset your password:

• Reset your password using the self鈥憇ervice link:

• You will need to add your user code in the format: usercode@live.warwick.ac.uk

• If you experience any difficulty with resetting your password, please contact the .
  
  An agent will:

• • Complete an identity verification check (photo ID will be required) via a video/FaceTime call.
  • Provide a Temporary Access Pass code so you can reset your password.

Please note that your multi-factor authenticationLink opens in a new window may need to be reset on your devices.

For more information, please see our .

To help you in the future, follow these best-practice guidelinesLink opens in a new window for setting and keeping passwords secure and the university's guidance on keeping your computer, portable devices, information and privacy as secure as possibleLink opens in a new window.