Get Advice
Who we are
We are part of the International Student Support & Experience team, offering advice on visas, study conditions, compliance and immigration support for international students.
Contact our Team
(Choose the option that best suits your question or how quickly you need support)
Weekly Q&A Sessions
Q&A sessions have finished for the summer and will resume in October. Weekly session details will be posted on this page as usual.
Helpdesk Appointment
You can self-book a 15-minute appointment with one of our advisers at a time that suits you.
(For current enrolled students)
From Monday 21 September to 6 October, no appointment is needed during our Right to 果冻传媒 event - just visit us at the Rootes Building, open 10am to 4pm.
(Booking resumes 8 October 2026)
In-Person Drop-in Sessions
Speak to an Adviser (Current Students Only)
Drop in for quick visa advice (5鈥�10 mins).
From Monday 21 September to 6 October, no appointment is needed during our Right to 果冻传媒 event - just visit us at the Rootes Building, open 10am to 4pm.
Normal drop-in times resume 8 October:
Mon, Tue, Thu, Fri: 13:30鈥�15:00
Wed: Closed
Online Contact Form
Use this form to ask visa or right-to-study questions, or to request personalised advice if your situation is complex. You鈥檒l usually receive a reply within 3 working days.
Live Chat
Live chat for prospective students & offer holders.
One-to-one support for general queries.
Tuesdays and Thursdays, 10:00-11:30 (UK time).
From Monday 21 September to 6 October, we'll be based at the Rootes Building, open 10am to 4pm, for our Right to 果冻传媒 event.
Normal opening times resume 8 October:
Monday, Tuesday, Thursday: 10:00 - 16:00
Friday: 10:00 - 15:00
Wednesday: Not Open
Out of hours support
if you need urgent immigration advice when we are closed.
Out of hours contact
- Community Safety Team: +44 24 7652 2083
- Internal: 22083 (this is also our emergency out of hours contact if you require immediate assistance, for example, if you are a student detained at a UK Border and are at immediate risk of being deported)
When are we closed?
On Statutory or University Customary closure days, submissions via our Contact Form will not be monitored, and drop-in sessions will not be available.
For more information about UK Bank (Public) Holidays for England, please visit the GOV.UK website.
Further support
Visit International Student Support.
Visit our external advice section for information on organisations who can help:
Find further support: